Shipping policy

Thank you for choosing our store. Many of our products are customised and made to order, which requires additional preparation time. The information below outlines our processing and shipping procedures.

Processing Times

Because personalised items require careful production, our processing times differ based on the type of product ordered.

  • Personalised items: 3 to 7 business days

  • Non personalised items: 1 to 3 business days

Processing times may be extended during peak seasons or holidays. You will receive a shipping confirmation email once your order has been dispatched.

Shipping Times

Shipping times vary according to your location and the shipping method selected at checkout. Estimated delivery windows are as follows:

  • United States: 4 - 10 business days

  • United Kingdom: 3 - 5 business days

  • Canada: 5 - 10 business days

  • Australia: 7 -12 business days

  • Europe: 5-9 business days

  • Other Countries: 7 to 21 business days

These estimates are provided for guidance only. External factors such as customs inspections, carrier delays, or adverse weather may impact delivery times.

Shipping Rates

Shipping rates are calculated at checkout based on the destination. Any promotional free shipping offers will be applied automatically when the order qualifies.

Customs, Duties, and Taxes

International shipments may be subject to customs fees, import duties, or taxes. These charges are the responsibility of the customer and are not included in the product or shipping cost. Please consult your local customs office for further details.

Incorrect or Incomplete Addresses

Please ensure that your shipping details are accurate before confirming your order. We cannot guarantee delivery to incorrect or incomplete addresses. If an order is returned due to an address issue, the customer may be responsible for any reshipping costs.

Lost or Delayed Shipments

If your shipment is delayed or appears to be lost, please contact us for assistance. While transit times are managed by the carrier, we are committed to helping resolve any delivery concerns.

Contact Information

For questions regarding shipping or assistance with your order, please contact our support team at [support@cheekychic365.com].